how to copy the cascade custom filed from Jira Service management project to Jira software project?

[Venkat Jira Admin]

how to copy the cascade custom filed from Jira Service management project to Jira software project by using Automation rule? Please resolve this issue.

[Ollie Guan]

Hi @Nancy Woo,

You mean you can't see the resolution field after exporting Excel?

[Nancy Woo]

When an issue is completed the resolution field displays 'done'. I have added another field call 'resolution' where it is a text field. When I download the list if issues into excel, the 'resolution' column displays 'done' and the other resolution field is not on the excel file. Why?

[Ollie Guan]

Hi @Nancy Woo,

The names of the two fields exactly the same?
When exporting, select all exports and see if you can find the field?

[Nancy Woo]

I have tried that and it's not displaying.

[Ollie Guan]

Hi @Nancy Woo,

Can you see this custom field directly in the screen when you are editing and viewing issues?

[Nancy Woo]

Yes.

See attached circle red.

Circle blue is the field  the excel download includes.

Thanks for your help with this.

[Ollie Guan]

Hi @Nancy Woo,

Does this custom field apply only to Bug types?

If this is the case, add conditions when querying like: Issuetype = Bug

Then check whether this field can be seen in the column

[Nancy Woo]

Thank you.

We found the column int he report under 'Custom field'.