creation of a dashboard to show some KPIs

[Remy Levi]

One of the KPIs will be related to the issues by topic to show some trends on what issues and topics are the most important.

But here I have some doubts.

On one hand, users that are using the portal and from there they have a form to fill in and from there I get the topic.

On the other hand, users can also send emails that are creating Tickets, But here I don t have the topic already filled in.

Would you have some advice on how to handle this situation before I start creating my dashboard?

Thanks a lot.

[Danny Zuccaro]

Hi Victor,

This page will walk you through the steps to request an extension. You can request a 21 day extension on a cloud instance.

Hope this helps,

Danny