a new subtask should be created automatically when multiple subtasks are DONE.

[Caleb Park]

Hi guys,

My workflow system is like the following:

1. When a Story is created, a sub-task A is automatically created.

2. When the sub-task A is marked as DONE, two new sub-tasks B and C are automatically created under that Story.

3. When BOTH of those two sub-tasks B and C are marked as DONE, another new sub-task D should be automatically created under the same Story.

 4. The sub-task D is marked as DONE as the last step.

So, the step 3 above is where I get stuck at. 

Both of those two sub-tasks B and C MUST be DONE to get the next new sub-task. If only one of those two sub-tasks is done, new sub-task should not be created.

NOTE: I don't want to use a method of: scanning all sub-tasks DONE and triggering the automation to create a new sub-task D because this will cause a problem when all the sub-tasks A, B, C, and D are DONE at the end of the process, this method will also create another sub-task E.

I would appreciate snapshots of automation workflow so that it would be much better to understand!

Thank you so much in advance.

[Timothy · Accepted solution]

Does it work with another browser on your same machine? Try running your Chrome with your extensions turned off.

[Timothy]

I've tested with IE, Firefox, and even Edge, same behavior. the "." and "gg" shortcuts do not work on our production system. But on our test system, all browsers work for me. That's why I assume it must be something in the settings, rather than my local machine.

Have you checked in your User Profile whether the "Keyboard shortcuts" feature is disabled?

[Seth Grandeau]

That was the culprit! Thanks, Timothy. I didn't even know there was a preference setting that controlled this.

[Seth Grandeau]

I've tested with IE, Firefox, and even Edge, same behavior. the "." and "gg" shortcuts do not work on our production system. But on our test system, all browsers work for me. That's why I assume it must be something in the settings, rather than my local machine.