Xray not allowing user to execute tests

[Samantha Dann]

I have a few users who run into issues with executing test cases. They both get "Error: EJ7V2G" with a message "Something's gone wrong" upon pressing the "play" button. 

It comes and goes but has become more frequent. We can't determine the root cause and it is not a consistent issue we're having. Although it is enough to hinder our productivity some days. 

Today, they were getting the error. I went in and was able to execute the test with no issue. They went back in, and everything was working again. 

As QA's, this is driving us mad trying to find the root cause :)

[Thomas Deiler]

Dear @Neal Carroll,

what do you mean with "cannot remove attachments from JIRA completely"? Can you give me more details about that?

So long

Thomas

[Neal Carroll]

Hi @Thomas Deiler 

Thanks for trying to help me!

When I say "cannot remove attachments from JIRA completely", I mean that once a file has been uploaded, it remains in a list of possible attachments to attach to an issue. I cannot find where to delete attachments from this list. For example, I uploaded a PNG file showing a page layout. The page layout has changed, so I'd like to remove the original PNG that was uploaded so there is no chance that someone would see it and build a page based off of an old page mockup.

[Nic Brough -Adaptavist-]

> mean that once a file has been uploaded, it remains in a list of possible attachments to attach to an issue.

I think that's your browser doing it, not Jira.

[Thomas Deiler]

Dear @Neal Carroll,

additonally to Nic's idea you can have a look to the projects permissions. Do you own the permission "Delete own attachments" or "Delete all attachments"?

You can also override the last attachment, if you upload a file with exactly the same name. Then the latest version is displayed. The older versions are "greyed out".

So long

Thomas

[Neal Carroll]

@Thomas Deiler Yes I have both permissions you indicated. I'm specifically referring to deleting attachments from the "Recent Uploads" list. This is the only place in Jira I've found where all of my uploaded attachments are stored. When I uploaded a new attachment with the exact same name, it did not replace or "grey out" the previous image in the "Recent Uploads" list. That's what this question is pointing at, how do I completely remove an attachment from Jira so it is not in the "Recent Upload" list or anywhere else in the application.

[Thomas Deiler]

Dear @Neal Carroll,

I played around with attachemts on a Jira Software Server 7.12.3. Everything worked like designed. All attachments could be completely removed from any issue.

Probably the workflow is disallowing it when the propperty

jira.issues.editable = false

was set.

if not, then something is wrong with your Jira. Did you have a look in the log files (JIRA_HOME/log/atlassian-jira.log)? Any warnings / errors?

So long

Thomas