Why is the number of issues different in the report and filter results?

[anna.ritchie]

I have a filter to get issue that are:

* type = bug

* created date  = between <start date> and <end date>

I'm trying to get the same set of bug tickets that is shown in the standard Bugs Created vs Resolved report, set to show "Past year by week":

But if I set the filter to have start date 21 November 2022 (because the first data point in the graph in the report is of week beginning 21 November 2022) and end date in the future, I get a different number of tickets:

And if I use start date 17 November 2022 (a year ago today), I also get a different number:

Can anyone explain why I'm not getting the same set of tickets back, and what I need to do to get the right set?

[AhmadDanial · Accepted solution]

Hello, Bob.

What I understand here is that you are getting started with JIRA Cloud and based on the description, you have created 1 project assigned to the Scrum board and you would like to create a Kanban board from here. For example:

Creating the board

Choosing an existing project

From the dropdown list, I choose the project SCRUM which was originally created with the Scrum template

Fill in the details as we can see below

Can you please confirm if you defined a name for this board when you are at the final screen as that could be one of the reasons why the Create board button is disabled? For example:

Also, were you able to create a brand new Kanban board without choosing any existing project?

Let me know if you can provide more details (for example, screen shots) to this question so I can have a clearer picture on this issue. Thanks.

[Bob]

Hi Ahmad,

Thank you for your answer. With searching through thye community the steps you provide are exactly what I tried to do. I get stuck at the point that when selecting the current project to assign the new kanban board to stays empty (see screenshot below), same goes for the location (see screenshot below).

> Also, were you able to create a brand new Kanban board without choosing any existing project?

Yes!  This is working fine.

Thank you!

Bob

[AhmadDanial]

Hi, Bob.

Thanks for the information. I am wondering if the project that you have is somehow limited from having another board created from it. Can you please provide a screen shot of a step by step when you create a new project (for testing purposes) and after that try to create a Scrum (and Kanban) from there?

Just trying to narrow down what the possible root cause to this since you mentioned that it does not affect new Kanban board, which means that it is impacting existing project so far. Thanks.

[Bob]

Hi Ahmad,

Thank you for thinking along.

I had another issue, adding time tracking/logging to the items. And as it turned out this was not possible in a next-gen project (what it is that I had) but was possible in a classic project.

I created a new classic kanban project, moved my items there and ...  this issue was no longer an issue.

Again, thank you for thinking along!

Bob

[AhmadDanial]

Hello, Bob.

You are most welcome. I am glad that you were able to find out the explanation to the time tracking & logging on next gen project as well. Happy to help!

[Felix]

Hi, I'm having the same problem. Moving to a classic project is not an option. There must be an option to create a Kanban board in a next-gen project, right?

[Seamus Clancy]

This issue is marked as Solved. But the question describes difficulty creating a new Kanban board in an existing project.

The proposed solution is to create a new project. That is not a solution but a work around which is not very feasible for an existing ongoing project. I am experiencing this issue also now over 2 years later. 

Is a new project seriously the only way to create a new board?

[Chetan]

Hi, I am still seeing this issue. Has the Next-gen project issue has been resolved?