Why do I get the exceeded processing time in automation script?

[rbalamu2]

HI Team,

Our automation scripts are not running. In the audit log seeing the below error.

Why do I get this? is there any limit for scripts? 

Automation for Jira has exceeded the allowed total processing time for this rule. Maximum allowed processing time over 12 hours is (in seconds):3600

Thanks,

Rahini

[Nic Brough -Adaptavist-]

To tag users, you need to have the "browse users" global permission, granted by being a member of a group.

I am guessing that by "fully paid licence", they mean "Jira users", and you're not a Jira user, but just a Service Desk "Customer", who doesn't get "browse users"