What happens to user when you change billing plan?

[Felicia Johansson]

Hi, 

In my project we have 245 users and historically had a billing plan allowing us to have up to 300 users. Our plan has however now been changed down to only 200 users, so my question is what happens now?

Will 45 users be deactivated/go in to a read-only kind of mode, and in that case which 45 users will this happen to?

Thanks in advance!

Best regards,

Felicia 

[Matheus Fernandes]

Hi, Sudhir.

I don't think the stack trace you attached has much to do with the problem as that is regarding emails. Perhaps using the Development Tool in Chrome or Firefox may help diagnose this better.

A good test would be to try putting JIRA in safe-mode to ensure this is not being caused by any add-ons. 

Cheers,
Matheus 

[Sudhir Regmi]

Thanks Mattheus, 

I tried the safe mode thing but that doesn't seem to help. Since, this happens intermittently, I had to wait until today to replicate the error on users' machines. The weird part is, this has only been reported by couple of users. As you said, I have asked them to use Development Tool in the browsers and get back to me with the trace logs. 

Do you know if there is any other log file I can provide that helps figure out the problem? 

Sudhir

[Matheus Fernandes]

There may be something in the atlassian-jira.log or catalina.out (or stdout-******.log in Windows) if this is being caused by another error. This is most likely though a client side problem, so the development tools would be the best place I think. :)