Upper Level Management Access

[Roy Keyes]

Out there in the world of Atlassian tools, we are wondering about something about how others approach an issue we are having .....

What users in upper level managment (non-IT) do y'all allow into Jira software with agent access?

Is it normal for say, the CEO or other c-type people in the company (who are NOT IT types at all) to have access to Jira Software?

What are the use-cases and what are the solutions for either direction, access or just viewer access or what?

Trying to come up with solutions not just block people here, but where is the line where it decreases productivity and causes the less than extroverted developer type to limit their communications, and other such side effects.