Tracking time for inactive users

[N]

Hi, I need to have opportunity to track time for inactive users (they are fired employees).

I tried to do it via JAVA (WorklogService). The inactive user is reporter of issue. The project permissions allows reporter work on issues. Although I get error: you do not have the permission to associate a worklog to this issue.

Any suggestions? May be, is it possible to grant additional permissions to reporter and fix it?

[Jeremy M]

Dear Stefan,

He still seems to have enough permissions to be able to close a ticket. So i will assume that he is still in the Permission Scheme either as a single user or in a group.

Have you tried using the permission helper?

Using the permission helper

This tool will show you if he can actually still close tickets.

Friendly Regards,

Jeremy Mooiman

[Stefan Karl]

Hello Jeremy,

thank you for the answer. The permission helper is a good idea.

But the user can close issues and the tool says to an issue he closed today: Status: [User] does not have the 'Close Issues' permission.

I don't know what is going on.

Kind Regards,

Stefan

[Nic Brough -Adaptavist-]

The "close" permission is a bit of a hangover from JIRA 1 where you could not edit workflows.

Check your workflow - what "conditions" do you have on the "close issue" transition?  Unless you're using one of the default workflows, it's likely that there are none, so anyone can close an issue.  You'll want to add one for "user must have close issue permission" (if that's how you want to control it)

[Stefan Karl]

Thank you Nic,

I think that is the solution

[Jeremy M]

Dear Nic,

Ah ofcourse.. that could indeed be the case!

Thank you for your insight!

Friendly Regards,

Jeremy