Story point estimate Automation

[Gregory Tampagaris]

Hi Everyone

The automation is supposed to aggregate all 'Story point estimate' values from tasks associated with an epic and then update the corresponding field on the parent epic with this calculated value.

Running the following automation however, always updates the 'Story point estimate' on the Epic as 0

I've also tried the following but it gives me an error: 

Error editing issues

WP-79 (Specify a number for the custom field (below 100,000,000,000,000) (customfield_10016))

[Alexey Matveev]

Hello,

You need to grant this user a Service Desk Agent license.

[Normann P_ Nielsen _Netic_]

Well, Im pretty sure that Transitions can be made available for non "Service Desk Agent license"s - It should be possible to create "escalate" and "resolve" and "Close" transitions?

[Normann P_ Nielsen _Netic_]

Whats the point in:

servicedesk.customer.transition.active=true

otherwise?

[Alexey Matveev]

Have a look at this document:

https://confluence.atlassian.com/adminjiraserver/jira-applications-and-project-types-overview-938846805.html

It is writen there that the Transition permission in Service Desk projects is available only for Service Desk Agents.

[Normann P_ Nielsen _Netic_]

Ok, this was mainly a stupid condition that did hide the button  -my bad.

Portal Uses CAN do transitions via "servicedesk.customer.transition.active=true" as in https://confluence.atlassian.com/jirakb/how-to-add-the-escalate-this-issue-link-to-a-service-desk-request-872136162.html?_ga=2.83451926.1821973140.1538982292-574396372.1537276134

[JP _AC Bielefeld Leader_]

Hi Normann,

is the transition shown in the customer portal?

Check this:

https://confluence.atlassian.com/jirakb/how-to-add-the-escalate-this-issue-link-to-a-service-desk-request-872136162.html

Best

JP

[Normann P_ Nielsen _Netic_]

No, its not shown - and thats my point. I dont expect users to have a Service Desk Agent licens to press "Escalate".

Also, normally a "resolve" og "close" is added for the End User to perform some self-service.