Stop comments from collapsing

[Deleted user]

Wondering if there is a setting to adjust to stop comments on an issue thread from collapsing, where you have to click 'view additional comments'.  Our users frequently overlook this because it blends in so well, looking for a way to stop the platform from collapsing them and just leave them all viewable without expanding.  Thanks! 

[Mick d'Ancona]

I believe the resolution to this was that I had manually added some transitions to move to the "Closed" status, but that these weren't explicitly checking the for the relevant "Close Issues" permission. I had retained the default "Close Issue" transition for some steps, so as these default ones were set up correctly, users experienced the correct behaviour in some circumstances, but not all.

Easily solved once identified!

[Mick d'Ancona]

This has now been resolved (and Atlassian support were very helpful). However, as far as I can see, no changes were made - the set-up I have now (which Atlassian confirmed is correct) is, to the best of my knowledge, the same as before the problem was resolved. I suspect user error on my part, but can't identify where