Site admin left company, need to recover

[Thorsten Behrens]

Our Jira instance, on the free plan, was created by someone who left the company about a year ago. We are looking to add features, but don't have access. We got partial access with their email address, but apparently that's not the email address that created the site in the first place.

Please open a ticket for us, so we can go through whatever verification you need and regain full admin access to our site.

[Alexey Matveev]

Hello,

Do you mean that you installed a trial license to your Jira and you want to know, how many users can work in Jira using this trial license? If so, then unlimited number of users can work.

[incubator398]

trial period is 90 days right? so after that period can i continue it with 4 users?

[Nic Brough -Adaptavist-]

No.

Trials are 30 days for Server, with unlimited users.  You can extend up to twice, but only by contacting Atlassian.  Once a trial expires, you can continue with as many users as you want, but the whole system will be read-only, until you buy a licence for the right tier of active users you want.

[JP _AC Bielefeld Leader_]

For 4 users the license is 10 USD 

You might want to buy a license ;-)