Several Projects/One Board or Several Boards/One Project?

[Juan Marin]

Hi there!

We have ONE IT department and several clients. We create issues per client, and then ALL issues are worked in the IT Department in a Kanban Process.

I was thinking of creating a single Project with one Board per client. I've now realized I can create several projects (one per client) and one single Board.

Any recommendation and pro's and con's of each approach (I am trying to minimize admin workload while providing a single-view of the client to each account executive)

Thanks!

[Jason Hensler · Accepted solution]

Since your using ondemand there is probably not a way to manage this that I can think of. If you were self-hosted you might be able to set a custom field with a resolution when moving into "Resolved" and then copy that fields value to set the resolution code when moving to "Closed" (JIRA Suite Utilities plug-in) or (I'm guessing you can have a script work from the issue history) use the Script Runner plug-in to set the resolution.

I know this is not what you were asking exactly but, given your using ondemand, have you thought of setting the resolution code when you move this issue to the "Resolved" step? You could set a "rejected" or "Solved" resolution code as a post function in the transition to the "Resolved" step as it sounds like aside from the requesting group making final remarks, the issue is technically "resolved".

[Haddon Fisher]

That's actually an interesting idea, storing some flag in a hidden custom field and using that to set the resolution. My only concern is that the 'Resolution' field might not match a 'Not Approved' copied from a custom field to one set using the field itself, but I'll try it and see.

[Haddon Fisher]

That worked! Here's what I did:

1) Create a new field to stash the resolution you want. I made mine a single line text field.
2) Add a post function in a transition in each path to set the 'stash' field to whatever you want the resolution to be.
3) In the final transition, I added a post validator to copy the value of 'Stash' to 'Resolved'. I first tried using the 'Copy Value From Field to Field', but this didn't work; I had to use 'Copy Value From Other Field'.