Set reporter to non user via API

[Steven Lloyd]

Is there a way to set reporter to a non user so that users without a Jira account can enter an issue?  I know I can set reporter using reporter accountId but can I specify a reporter by email address if they do not have an account?

If not, how do you keep track of who entered an issue if they do not have an account?

[Alex Christensen · Accepted solution]

I don't think there's anything built into Jira natively that will allow you to search the contents of specific comments. There are options out there like ScriptRunner that will give you some JQL functions to search for issues with comments by certain people within a given time period, though. An example using ScriptRunner (more docs here):

issueFunction in commented("after -7d by alex.christensen")

I would also recommend tracking "In Review" as a status or something in your workflow. Having a separate status for this would be easier to report on rather than relying on comments that have specific content, in my opinion.

[Jenna Frenak]

Thank you for the reply, I agree that after talking to others at my work and doing some digging I don't think that there is so we'll have to go a different direction.

I'll look into the ScriptRunner though, thanks!