Send E-Mail to Parent assignee if all Subtasks are closed

[Y_ Oezl]

Hello dear Community,

I would like to ask a simple question. I tried a few different methods, but I couldn't find correct answer.

If we go through the example:
I have a "Task-Issue" and this ticket is assigned to me. There are Sub-Tasks under it and they are assigned to other people.

I want to create a simple e-mail sending system:

If the Sub-Tasks are completed as resolution "Approved", I want an information e-mail to be sent to the person assigned in the Parent (assignee in the Task ticket) that all Sub-Tasks have been approved and closed.

I could not find how I should organise this. I would be very grateful if you could help me with this.

Thank you and best Regards

[Syauqi]

Hi Gerhard,

Just to better understand the request, could you elaborate more on what you meant by the following:

its not related to the company. Bad for measuring and searching

I belive you would like to know the differences between portal only customer and Atlassian Account user customer. Depending on the project permission settings, the Developer and Project owner can still access and contribute to the Service Desk request as Collaborator.

For portal only customer, they can only see the request through the Customer Portal:

While Agent and Collaborator can view the request via Jira issue below and collaborate with agent:

Here's the differences between portal only customer and Atlassian Account customer:

Feel free to have a read of this documentation: Manage Jira Service Desk customer accounts.

Hope this explains for both of your questions. However, if this is not what you are looking for, please do elaborate so that we could better understand your business case.

Cheers, Syauqi 

[Gerhard Sibilitz]

Hello Syauqi,

thanks for your detailed answer. At first, let me explain what i mean with:

its not related to the company. Bad for measuring and searching

Again, I created portal user accounts for every employee in our complany and group them under the company. I also activate the setting, taht every portal user from Company X can view other requests in company X. So it's possible, that other employees can watch out for requests, which maybe his oder her neighbour has created and if the's already an answer in the issue/ ticket.

Later on, I had to create other JIRA-users (aka Atalssian Accounts), also for employees from our company, due to that they have also projects, which they will manage in JIRA.

So, these employees now have one portal user account under "givenname.surname@company.de" AND are JIRA-Users with "givenname.surname@company.de".

So now, if they're logged in as JIRA-User and create a ticket, they are not recognized as "portal users from company X". And so, the field "company" in this ticket is not set. This leads to that other "just" portal users can't see those tickets.

I hope, now it's clear what I mean..? And I just don't have a workaround or solution for this misery..! It's, at first, simply annoying to create a portal user with a Mailadress and later on have to create a Atlassian User with the same adress - this mixes it up completely..!

Awaiting for your replay, thanks in advance,

Gerhard

[Gerhard Sibilitz]

Nothing new here? We have still these problems mentioned above..!

Regards,

Gerhard