SLA Add on

[Mario Nikolov]

Hello community,

I want to set SLA time to resolve and SLA time to first response and the case is this.

My company has more than 300+ service desk projects. Setting the SLA in all of them with the fact that I should use from 5 different holiday calendars is too much manual work now and it will increase in the time and each new year to edit the holidays in each project. Can you advise me to how more globaly set those SLA's. I am searching for a week different apps to help but the case hear is that I don't want only to set the SLA but those sla's can have kind of a field or in some way I can make filters and SLA to appear in the column section in the filters so I can export a file with columns info including the SLA.

Thank you in advance

Mario

[Tinker Fadoua]

@LuLu

There isn't a lot you can do with JIRA default Mail Handler. If you want to customize templates per projects or customers you will have to use an App.

Not advertising for any company here the one I used in the past is JEMH.

Best,

[LuLu]

Thanks for your feedback. Actually previously i tried on JEMH trial .  But the licensing part quite surprised me . For my cases , I think i still under level to get JEMH yet based on my requirement.