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Resolving Tickets in Jira Work Management without automat

Danielle Allen
October 16, 2023

I am reviewing our automation usage limits, and almost all of our automations are to edit Done or Abandoned tickets as Resolved.

 

As per this post, this is apparently a bug, so it does not seem fair that we have to pay extra for these automations. 

 

https://community.atlassian.com/t5/Jira-Software-questions/Does-moving-to-DONE-mark-issue-as-Resolved-with-Resolution-Date/qaq-p/1294758

 

I am wondering if there is actually a way to have a ticket marked RESOLVED without an automation rule.

 

I am including a screenshot of our board workflow page for reference.Screenshot 2023-10-16 at 10.43.29 AM.png

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