we are using free service while inviting team members invitation not receiving ?

[Santosh]

we are using free service while inviting team members, but adding team members via invite team member people are not receiving the emails 

[Rene C. [Atlassian Support] · Accepted solution]

If what you need is to make sure that the issues are created with a request type, you can try the automation rule mentioned in this feature request: JSDSERVER-5743 When using the Create Button or the 'c' key for a Service Desk Project it should correctly create a ticket.

[Yogesh Mude · Accepted solution]

Hi @Katie Harmon

Yes, you can use the Automation rule to automate the request type.

[Tushar · Accepted solution]

Hi,

I guess this is currently not available. But you can use "automation rule" to update the request type.

You can try this add-on- https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=cloud&tab=overview