"You don't have access to this issue"

[Ofer Koren]

I am an administrator in Jira (member of "site-admins"), and yet I am unable to see some tickets.

The message reads:

You don't have access to this issue

Make sure the issue exists in this project. If it does, ask a project admin for permission to see the project's issues.

Was the issue deleted? is there a way to find out who and how?

[Manon Soubies-Camy · Accepted solution]

Hello @Zherui Guo,

Can you please precise what documents you are talking about? If you mean dashboards or filters, you can easily change ownership as an admin:

• Changing the ownership of a shared dashboard
• Changing the ownership of a shared filter

If you were actually talking about Confluence pages, you can view all restricted pages in a space and remove restrictions.

Hope this helps,

- Manon

[Zherui Guo]

Thank you Manon!!

[Scott Theus]

Hi Zherui,

Since you are the site administrator you can reactivate her account then click her name to view her user profile and then "Log in as user"  to log into her account. Once there you can remove the restrictions on the document, go back in as site admin and deactivate her account again.

-Scott

[Zherui Guo]

Thank you Scott! How to reactivate her account? 

In site administration--users, I cannot see her name anymore.

Can you help? Thanks

[Scott Theus]

If you just "deactivated" the user she should still appear in the user list; if you deleted the account as well I'm not sure how to recover it. Manon's answer below looks easier anyway :)

-Scott

[Warren]

By default, only Active users show in the list, so you can click on the dropdown for Active Users and select Inactive Users