"Prevent duplicates by only adding this comment once to a particular issue" not preventing duplicate

[Dylan Alperin]

I have an automation like the below where I only want it to trigger once when first assigned.

• When: Issue Assigned
  • Rule is run when issue is assigned to a user.
• If: Matches
  • Issue type equals (Internal issue type)
    • Then: Add comment to the issue
    • "Please blah blah blah"
    • Prevent duplicates is turned "ON"

Why is it duplicating when I reassign?

[somethingblue]

Hi Martin,

I looked for an add-on that may be able to accomplish that and did not find one.  I did create a Suggestion for you that you can find at JRASERVER-65918. 

Please vote on JRASERVER-65918 and make sure the description is what you want to communicate and if there is anything to add go ahead and put it in the comments.

Cheers,

Branden

[Martin Kellner]

Hi Branden,

before asking my question here, I also "scanned" different resources for a solution and there was none.

I added my usecase to your suggestion. Thanks for picking it up.

Regards

Martin