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not receiving email notifications

Martina Bubalova
April 27, 2023

Hi,

I am not receiving any email notifications (nor any of my colleagues). Pull requests, mentions, watched tasks, etc. We didn't change anything and it stopped a few days ago. Can you take a look at that, please?

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Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 2, 2018

Hi Jiri,

This can happen when the installer is unable to determine if it created the previous jira user or not.

You can follow the steps outlined in this knowledgebase article to resolve the situation. This just involves removing the duplicate 'jira1' user and setting the permissions/scripts back to use the standard 'jira' user.

Cheers,
Daniel

Jiri Pik
Contributor
July 21, 2018

THANK YOU. IT WORKS!

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