how to get the "Smart value" working in automation

[Mimi Peters]

Hi there,

I got this auto rule set up the idea is to auto-label the Department base on users. Instead of creating multiple rules, does anyone manage to only use one rule to achieve this?

my smart value is like this but did not work out.

{{#user_is_in_group(Contact Center)}}CSC{{/user_is_in_group}}\n{{#user_is_in_group(Fraud Team)}}Fraud{{/user_is_in_group}}\n{{#user_is_in_group(CDD Team)}}CDD{{/user_is_in_group}}\n{{#user_is_in_group(Global Fraud Team)}}FO{{/user_is_in_group}}\n{{#user_is_in_group(Asia Compliance)}}ACOM{{/user_is_in_group}}

[charkraf Delfdark]

Up