Zoho link in Jira

[Ryan Van Der Vorste]

We have integrated our Zoho Desk and Jira for customer tickets. However, the UI in Jira makes it difficult to click on the actual link (text field). Is there a different way to do this so we can click and it hyperlinks back to Zoho instead of being a text field with both the Zoho @# and link in the same text box?

It works perfectly when we receive an email. We'd like it to work just like this...

[Andy Heinzer · Accepted solution]

You could migrate users from a delegated LDAP directory to the Jira internal directory as per the instructions in Migrating users between user directories.   But please understand that this form of migration will delete the user accounts in LDAP and add them to Jira internal directory if successful.  That usually is not something I would recommend since LDAP/Active Directory is commonly used for many other systems to handle logins/authentication and not just for the the sake of Jira.

The alternative here is to create accounts in the Jira Internal user directory with the exact same usernames as the LDAP directory, and then order the Jira internal directory above that LDAP user directory in Jira. 

When a username exists in multiple user directories connected to Jira, that user can ONLY login using the credentials set for that account in the highest ordered directory where that username exists.

How many users do you have in AD that are currently using Jira?  Depending the number of users could determine the best course of action for getting all these accounts in the internal directory without directly effecting the LDAP/AD instance itself.

[Iurii Sokolov]

Thanks, Andrew.

Yes, it is highly unwanted to delete accounts from LDAP. Currently there are about 400 active users in Jira. I am now trying to do that trick, but with Jira.

[Andy Heinzer]

@Iurii Sokolov Please take a look at this kb, Migrate local group memberships between directories

I believe it has some steps you can take in order to copy these user accounts and their permissions from your existing directory in Jira, and then make use of the third party plugin Jira Command Line Interface to help bulk create these users in another user directory (such as the internal user directory of Jira).

[Dave Mathijs]

Hi @Andy Heinzer , I'm currently trying your instructions, but Jira won't simply allow me to create the a user with the same username in the Jira Internal Directory if it already exists in the external directory. Any workarounds?