I have one project where I can't use the new issue layout to assign users. In the other projects I have (with the same users and the same permission scheme) that works fine, but in this one project the Assignee field is read-only and I can't even try to type into it. The only way I can assign users in this project is to revert to the old issue layout and use either the Assign to me link or the ASSIGN button. It must be something I have done, but I'll be buggered if I can see what. The project is a JIRA Business type, and contains multiple bespoke issue types, one with its own custom workflow.

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Can't assign issues to users using the new issue layout

Xray Support-- Free trial on ?

Hi ,

We have activated the free trial for Xray but are unable to use it. The configuration of the X-ray is not happening. need your help because based on this we'll take an Xray License on this. It is not working out

Thanks

Sunil

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Hi David,

Thank you for sharing this issue with us here on community.
This issue that you are facing where you are not able to add/change the assignee is actually a bug:

- https://jira.atlassian.com/browse/JRACLOUD-70367

Our dev team are already aware and working on it.
Please, click on vote and watch to receive updates about the bug.

Regards,
Angélica

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This issue seems to be in effect again. The only way I can assign users is to revert to the old issue layout and use either the Assign to me link or the ASSIGN button.

Thanks,

Spencer

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Hi Spencer,

The bug was not resolved yet, so, for now, the workaround is to switch to the old view (if you are using a classic project) or ask the project administrator to give you "Edit issue" permission.

Regards,
Angélica

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Xray Support-- Free trial on ?

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