Why has my automation stopped working?

[Phil Bustin]

The automation is set to transition a parent issue to Selecting MO Tasks if its current status is Waiting for BA Tasks, when the issue’s sub-task is transitioned from Dev Task Assigned to Dev Task Completed.

It was working until I modified fields, screens and workflows.  The error mentions a problem with the destination status, but I don’t see a problem with the status name, so I’m guessing there’s a hidden problem such as a screen missing an association.

Automation log error:

Transition issue

Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):

TAST6-1025 (Waiting for BA Tasks - 10200)

Relevant piece of automation:

Relevant parent workflow statuses:

Relevant sub-task workflow statuses:

[Felipe Prusch]

Hello Praveen!

Could you elaborate more on how to reproduce this issue and what exactly happens, maybe taking a screenshot so we can visualise the issue?

From the description, this appears to be either something related to permissions, with the user not having certain permissions to see/edit some fields, or something related to his environment (browser, cache, so on) as you mention this doesn't happen with other users.

With a screenshot of the issue we might be able to understand what is happening and look for a resolution.

Let us know if you have any further questions.