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Why can't we have multiple assignees on a ticket?

Mick C
Contributor
January 13, 2020

I'm asking this as a question and not a discussion because I want an answer.

Jira is a big complicated app and sometimes in a big corporation with many stakeholders it can be a tough sell.

What doesn't help is when there are arbitrary decisions made like "a task can only have one assignee". I've worked in multiple software companies and EVERYWHERE that I have used Jira the same problem is always floated.

"Why can't I assign two people to this ticket?"

When I explain that you just can't, and I don't know why then the eye-rolling ensues.

The amount of discussion around this one particular feature on this forum and on the internet as a whole is very indicative of the the fact that this is a hot topic.

So here's my own personal question:

Why is this arbitrarily locked down when the number of labels a ticket can have isn't? The number of child tasks that can be assigned isn't etc etc. Why does Atlassian force the law on this one particular feature but give maximum flexibility everywhere else?

Surely if in my organisation I see fit to assign a ticket to two people (or three or four) then I should be able to do that.

If you're one of the militant "one assignee per ticket" people then that's fine. You do you. Everyone else should have the choice.

2 answers

1 vote
Nic Brough -Adaptavist-
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December 20, 2017

Add the new admin account, then log in as it and remove the old one.  All from the user management section.

Dpto.Sistemas
December 20, 2017

Thanks!

0 votes
Dpto.Sistemas
December 20, 2017

When you create the new JIRA administrator account (before deleting the old one) do not you consume another license?

Bryan Trummer
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
December 20, 2017

Adding anyone new that can access JIRA is going to take up a spot in your license tier. However, if you are removing the other admin then you will break even.

Dpto.Sistemas
December 20, 2017

Thanks

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