Why are ALL my Issues moved to Backlog including ones in current sprint?

[Allan Arcilla]

In the backlog view for my project, all of the issues including items in the current sprint and next sprint have moved to the Backlog section?

When viewing the Sprint Board, related issues are still displayed.

When viewing a specific task/story, the Sprint field is still populated with the current sprint number.

Can you please help asap?

[LuziaL · Accepted solution]

Hi Charlie,

As it turns out we no longer create mail handlers on Studio instances.

Note that Studio's built-in issue comment creation piece will still be supported. It's only configuration of external email services that we're not going to do.

--Luzia

[Deleted user]

Hi Luzia,

Can you elaborate on this? We are also looking to have this option enabled, but are not able to have any breakthrough so far.

[LuziaL]

Sure!

Well, it's not possible to create issues via email anymore - in Studio!

JIRA Studio automatically add your reply to issue-related emails as issue comments. Issue-related emails are the emails whose subjects include issue keys.

--Luzia

[Deleted user]

So, No additional configuration needed to comment on the issues via emails! This is cool. +1 for that!

But there iis a flaw as well. I tried it on one of the bugs in our system. It added the entire email thread as a comment. This could be a pain in the long run to sift through the comments. You know what I mean.

[LuziaL]

Good point!

That's possible something our developers have not set! Interesting that our customers have not reported that yet.

Nikhil, may I ask you to open a support case about that so we can investigate and raise the bug?

Thanks!

[Deleted user]

Here you go - https://support.atlassian.com/browse/JST-25535