Users can't @ mention colleagues in ticket

[Kate Hunter]

Some people on my team cannot tag their colleagues in tickets. When I type in the "@" and type a name, the name turns blue and the that person if notified about the mention. A group of people on my team cannot mention people -the name stays as regular text. I have included an image of what it looks like for me, but the other team members do not get this blue text.

From my end, it looks like they have the same permissions access as the rest of the team. 

[Nic Brough -Adaptavist- · Accepted solution]

The owner for the directories should be the user who is running the service.

For example, on my server below, I've given ownership to charlie.  By default though, Confluence and Jira installers will create dedicated users Jira and Confluence, and you should make the directories owned by their dedicated users.  To do what I've done with charlie, you have to edit the user.sh files in both Jira and Confluence's /bin directories.

nic@zen:~$ ps -ef | grep charlie
charlie  14922     1  1 05:20 ?        00:08:15 /opt/jira/jre//bin/java <snip>
charlie  14951     1  1 05:20 ?        00:07:00 /opt/confluence/jre//bin/java <snip>
charlie  15275 14951  0 05:22 ?        00:02:25 /opt/confluence/jre/bin/java <snip>

nic@zen:~$ ls -l /opt
total 2240548
drwxr-xr-x 14 charlie charlie      4096 Mar 13 23:19 confluence
drwx------ 19 charlie charlie      4096 Jun  3 05:23 data-conf
drwx------ 13 charlie charlie      4096 Jun  1 05:20 data-jira
drwxr-xr-x 15 charlie charlie      4096 Mar 12 22:42 jira

[Jack Wilson]

Can anyone help me with this please?