Users can access project, but cannot view Board and Backlog

[Deleted user]

We use Jira Software (Cloud) for our development processes.

Our developers are Users. Until yesterday, everything worked fine.

Yesterday, I added a Free Jira Service Management project. The Jira Software Users are not added to the Service Management project.

Ever since, our Users can access the original Jira Software project, but cannot view the backlog or the board. 

If we add the User as Admin to Jira Service Management, the User can view the Board and Backlog again

[ASweeten]

Hi Reuben,

The problem you are running into is that you are not providing a valid issueID.  An issueID is not the same as an issue key.  ABC-123 is an issue key.  In order to find the issueID of your issue, run the following SQL query against your database: 

SELECT ID FROM jiraissue WHERE issuenum = '123' AND project = (SELECT ID FROM project WHERE pkey = 'ABC');

Be sure to switch out the 'ABC' and '123' with your issue key values.  The output from this will be your issueID.  Plug this value into your REST API call.  Hope this helps.

Cheers
~Andrew Sweeten
Atlassian Support