Unable to access JIRA Timeline

[Joanna_Tang]

I am unable to open my project's JIRA Timeline. The text displays ERROR: 41JSUE.

Other people in the project are not having any issues.

Everything else in the JIRA is working fine.

The issue was sudden, and see the screenshot below.

[Alexey Matveev]

Hello,

You would need to use any of the SSO solutions.

For example, this one:

https://marketplace.atlassian.com/apps/1212130/saml-single-sign-on-sso-jira-saml-sso?hosting=server&tab=overview

[Maheswari]

Hi

Thanks you for your reply.

We are using Data Center version. So it providing SAML SSO option in its system settings. I think no need of any add-on.

But currently our application have no SSO. And users are not stored in any directory. Users are stored database(MySQL). There is a separate authentication server (in AWS) for authenticating users in our application.

Our current authentication server in AWS is using a cookie based authentication(JWT) and it is authenticating user against database(MySQL).
Can i use the same authentication server for Jira Service Desk. So it can act as a centralized authentication system for both our application and Jira Service Desk and can use the cookie for accessing jira also. Is that possible?