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Troubleshoot Automation: Email Parent Assignee All Linked Issues Moved to Done at EOD

Donna Benton
Contributor
November 15, 2023

I am getting the email correctly. I am seeing issues moved to Done. The issue here is, that I am getting ALL done issues, whether or not the Parent (Epic) is assigned to me. This needs to be a targeted report EOD that shows the Parent owner all work that was completed for only their projects.

I appreciate any help here!

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1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 15, 2018

Hi Henry,

I've tested on my test instance and on a next-gen board, when we move a ticket to a "Done" column, it gets automatically resolved. Tickets with a resolution do not appear in "Assigned to me", but a ticket that is closed and the resolution is not set, it still appears as "Open".
Did you add a new status to the board?
Can you please open the tickets and check if the status is "Green"?

Screenshot 2018-11-15_11-50-44.png

Regards,
Angélica

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