Troubleshoot Automation: Email Parent Assignee All Linked Issues Moved to Done at EOD

[Donna Benton]

I am getting the email correctly. I am seeing issues moved to Done. The issue here is, that I am getting ALL done issues, whether or not the Parent (Epic) is assigned to me. This needs to be a targeted report EOD that shows the Parent owner all work that was completed for only their projects.

I appreciate any help here!

[Yatish Madhav]

This is odd - we are getting the "Be careful with this message" warning on Gmail in our organization. The message headers show that DKIM, SPF and DMARC all pass but are not sure why it is still showing the error to our users?

Anyone else found the fix or the exact issue on this?

[Rune Waage]

Hi, we had the exact same problem and as far as I could see the DKIM validation is done towards the atlassian.net domain and not your company domain used as sender address. we ended up with not using Jira Service Desk much because of this. :(

We are now using Salesforce where we created our own DKIM by a few clicks. This was then added in our company server (DNS) and outbound emails are therefore DKIM validated towards my company domain. No warnings are shown in gmail anymore. 

[Lars_Clausen]

We had to change our entire servicedesk to Freshdesk because of the  this issue.

DKIM and SPF was setup in a matter of minutes and is working flawlessly.

Atlasian wants to be the world leader in servicedesk software and yet fails to implement basic email security.....

[Patrick Pfähler]

We have the same problem. Therefore we cannot use Service Desk in production...

[Yatish Madhav]

Thanks for the responses all ... Is there anyone at Atlassian that is able to feedback with an update on this issue? Seems it is still an issue and a relatively basic issue if I understand correctly after reading the comments too. 

[Josh Youngblood]

This is still an issue for us as well.  We have tried setting up multiple domains and verifying them and all of them fail the DMARC and end up in Junk/Spam for our customers.  This issue alone will cause us to switch to zendesk.  Customers think we are not responding to help desk tickets since they are in their Junk.

[Rikard Strand]

I can confirm having the same issue and really want this to be resolved. Atlassian should implement this ASAP in order to be Enterprise compliant. This is actually bread and butter for implementing email security correct.

[André Vala]

We are facing the same issue in our company,

I have opened a support ticket because this is severely hurting our business.

[Eric]

I am currently running into this DMARC failure issue when using our company domain for outgoing emails. Is there any resolution in sight?? I am extremely disappointed this doesn't appear to have been addressed yet.

[Admin1]

its still an issue. this is unbelievable, two years later and they still dont have their shit setup properly.

[Lars_Clausen]

Also an issue in our domain. If Atlasian doesn't fix this we have to look elsewhere for a ServiceDesk

[Micha Brans]

Same here, emails are ending up in Junk mail and so they are not read by the user :-(