The "Resolution" field does not appear in the "Issue view"

[Axelle]

Dear Community,

I am currently facing an issue with the "Resolution" field, which does not appear in the "Issue view". I give you more details below.

I have configured a specific screen for a specific issue type that I called "Support request". It gathers two tabs with different fields, as shown below:

You can see that I have put the "Resolution" field in the second tab.

When I create a ticket "Support request", this field does appear:

However, once the ticket is created and that I want to check it from my board or my backlog, this field is not displayed anymore (in neither of the tabs):

I have checked the issue layout of this ticket, and it does appear:

To be noted that I tried something else just in case: I changed the issue screen of this issue type by putting the "Resolution" field in the first tab instead. In this case, the "Resolution" field would not appear at all in the issue layout configuration panel.

Could someone tell me how I should do to display this "Resolution" field in the "Issue view" please ?

Many thanks :)

[Steven F Behnke]

Correct as far as I can understand. How about you yell us what data you're trying to retrieve? 

[Prathyusha Gali]

I want to calculate something, let it be X.  For that, I need the number of review defects per month where review defect is an issue type.

[Steven F Behnke]

Understood.

Simply using the Search API while searching for 'type = Defect AND created < startOfMonth(-1)' should return you a count of all defects created in this month. 

The API you have available to you is Jira Connect and JIRA REST. Outside of that I can't comment. 

[Prathyusha Gali]

Okay, thank you for your valuable information. Very helpful.

[Steven F Behnke]

Happy to help

[Steven F Behnke]

You cannot connect to the database of a Jira Cloud instance.

The only data you may store in Jira Cloud is on Issue Properties. All other data must be stored by you in your app, in your database. 

[Prathyusha Gali]

Then how can I fetch the data from JIRA cloud instance?

[Nic Brough -Adaptavist-]

Please read Steven's answer again.

[Steven F Behnke]

Via the REST API. 

[Prathyusha Gali]

Okay, only via the REST API. And if there is no existing predefined API, then I cannot fetch my data. Please correct me, if I am wrong.

[Nic Brough -Adaptavist-]

You are correct.  Forget about the database, your only access to data in a Connect add-on (or other external systems) is the REST API.