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The "Resolution" field does not appear in the "Issue view"

Axelle
September 23, 2022

Dear Community,

I am currently facing an issue with the "Resolution" field, which does not appear in the "Issue view". I give you more details below.

I have configured a specific screen for a specific issue type that I called "Support request". It gathers two tabs with different fields, as shown below:

Capture d’écran 2022-09-23 à 09.38.37.pngCapture d’écran 2022-09-23 à 09.38.42.png

You can see that I have put the "Resolution" field in the second tab.

When I create a ticket "Support request", this field does appear:

Capture d’écran 2022-09-23 à 09.42.53.png

However, once the ticket is created and that I want to check it from my board or my backlog, this field is not displayed anymore (in neither of the tabs):

Capture d’écran 2022-09-23 à 09.21.35.png

Capture d’écran 2022-09-23 à 09.44.44.png

I have checked the issue layout of this ticket, and it does appear:

Capture d’écran 2022-09-23 à 09.45.58.png

To be noted that I tried something else just in case: I changed the issue screen of this issue type by putting the "Resolution" field in the first tab instead. In this case, the "Resolution" field would not appear at all in the issue layout configuration panel.

Could someone tell me how I should do to display this "Resolution" field in the "Issue view" please ?

Many thanks :)

1 answer

0 votes
Kian Stack Mumo Systems
Community Champion
November 9, 2017

Are you looking for a way to remove just the button, or the permissions as a whole? 

Jose Jimenez
November 10, 2017

Hi Kian!

That's the trick: I just want to hide the button, but keep the permission. Otherwise I'd just restrict the Assign Issue permission and the button won't appear to most users.

In other words: I want to hide the Asssign button even for users that have the Assign Issue permission.

Any ideas?

 

Cheers.

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