Support Team's Time to Respond

[Andreas Prakoso]

Hi all,

My company's JIRA account got suspended which I am not sure why because my credit card should have adequate funds to continue the subscription. I have submitted a support ticket for this but I am not sure when JIRA's support team will help me with this issue, so I would like to know whether anyone would know how long it usually takes for them to respond to a support ticket?

I expected a much faster response from a large company like Atlassian, so this was quite shocking. Especially since my company's work is really dependent on JIRA at the moment and we're quite impacted by this event. Could anyone help me with this?

[Robert Massaioli (Atlassian)]

If you want to do this kind of MS Project planning then you may be interested in: JIRA Portfolio

Have a look. Maybe that is what you are looking for. Cheers!