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Stop comments from collapsing

Deleted user
July 10, 2019

Wondering if there is a setting to adjust to stop comments on an issue thread from collapsing, where you have to click 'view additional comments'.  Our users frequently overlook this because it blends in so well, looking for a way to stop the platform from collapsing them and just leave them all viewable without expanding.  Thanks! 

1 answer

0 votes
Susan Hauth _Jira Queen_
Community Champion
January 12, 2018

Hi Francois,

Are there new custom fields on the projects?  I find that there is latency whenever I've added a new custom field and the first time through it gives me a communication error, but then it processes.  

If it's not that, perhaps there is a problem with your index?  Did you check your system health?

Susan

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