Statuses flow and permissions

[Yael Geffen]

2 questions about status flow and permissions:

1. How do I limit the users that can send tickets from the status "Done" to "In Progress" or "To Do"? I don't want all users to have that option, as it will affect the developer's KPIs of the reopen count.

2. How do I create a specific flow for different issue types? For example, I don't want issue type of bugs to go "Backlog" but to "To Do", and the issue type "Reports" doesn't need to go over an approval process.

[Sana Safai · Accepted solution]

Sounds like a familiar issue, check out this knowledge base article: https://confluence.atlassian.com/jirakb/health-check-jira-base-url-859447384.html

[Sizwe Dlamini]

Thanks I'm checking the options out as it's different issues presented with possible solutions