Statuses flow and permissions

[Yael Geffen]

2 questions about status flow and permissions:

1. How do I limit the users that can send tickets from the status "Done" to "In Progress" or "To Do"? I don't want all users to have that option, as it will affect the developer's KPIs of the reopen count.

2. How do I create a specific flow for different issue types? For example, I don't want issue type of bugs to go "Backlog" but to "To Do", and the issue type "Reports" doesn't need to go over an approval process.

[Angélica Luz]

Hi David,

Currently, it's not possible to customize the sidebar, but if add-ons are installed, it will automatically create a link on the sidebar.
As this is a system configuration, we also don't have any feature request suggesting this.

Regards,
Angélica