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[Julia Dudni]

All day I see
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Jira Cloud's comands / requests do not respond, they fall off by timeout
task preview does not work, but the application is enabled

the problem is not only with me, but with all the teams

How can this be fixed?

[Alexey Matveev]

Hello,

You can either buy a static ip from your provider(in this case one of your servers must be on 24/7) or you can buy a virtual private server. For example, an AWS private virtual server.

[Vi Phung]

hi Alexey, 

Thank you for your reply. Do you have to change the code somehow if you use AWS private virtual server? Right now the framework from Atlassian embedded ngrok in it. 

I'm very new to this so I'm still trying to figure things out with the connection. We got the EC2 from AWS but I still use ngrok to run it.  

[Alexey Matveev]

What framework do you use? I think you do not have to change anything.

[Vi Phung]

I'm using Atlassian Connect Express. below is the tutorial that I follow very closely:

https://developer.atlassian.com/cloud/jira/platform/project-activity/

[Alexey Matveev]

I see. It is Node JS. I do not think you need to change anything.