Single line text custom field renders hyperlink for the text containing only No's 2.2.4

[Rushi]

We recently migrated our project ti JIRA, & successfully imported all the issues from our old application using CSV. Recently we found an issue in some of the single line text custom field which we use to refer the serial nos from SRS or User Manuals Documents which are in the fomate of somethink like this 2.2.4 or 2.2.10 or 5.6 or 8.3. So here all these no are shown as hyperlink on the issue screen, These are the serial no in the documents & not the hyperlink. How we should show them as normal text instead of hyperlinks. 

Any help appreciated.

[Kevin Pearce · Accepted solution]

I am having this identical issue and I can also browse the marketplace from the server. I could just go to my.atlassian and download the trial version of the add-on, upload through the admin page, and then update the license in Confluence.

[Andreas Larsson]

Thanks Kevin, that seems to work!

[Andreas Larsson]

Thanks for your help. Yes, I can browse for add-ons n problem. The log file does not say anything more as I repeat the process. No clues there. I wish that error would say what the cause was.. Is it possible to install Agile manually somehow? Because I can't simply install a trial and then update the licence, right? Because it won't match the SEN?

[Pedro Souza]

Check your instance connection to marketplace.atlassian.com.

Are you able to browse for Add-ons?

It is known to be caused by a Firewall or Proxy blocking the access to marketplace

Also, check your logs for more clues: $JIRA_homel/log/atlassian-jira.log

Cheers.

[Andreas Larsson]

Thanks for your help. Yes, I can browse for add-ons n problem. The log file does not say anything more as I repeat the process. No clues there. I wish that error would say what the cause was.. Is it possible to install Agile manually somehow? Because I can't simply install a trial and then update the licence, right? Because it won't match the SEN?

[Andreas Larsson]

Hi,

I have verified that we have access to different URL:s and we can access port 8080 from outside.

We don't see anything strange in the logs

The error comes pretty much directly, it does not seem like it is waiting for a network connection.

We checked the licence and it seems to be correctly installed.

Do you have any idea where we should check?