Show all linked issues in agent view issue ticket

[Heather Marquez]

Hello, 

I have an automation rule to link all tickets within a project from the same reporter email address. What I find is that the agents cannot then see these from the issue view.

We want agents to easily see all the requests from the same reporter to better troubleshoot issues.

I have gone through many searches to find a solution but hoping someone here can point out a way?

Thanks in advance!

Heather

[Alexey Matveev]

Hello,

You have to look for the detailed error in the atlassian-jira.log file

[Vishal Srivastava]

Hi @Alexey Matveev,

I checked the logs but did not find any info. regarding  add-ons. Please guide me to solve it.

Regards,

Vishal

[Alexey Matveev]

Try to disable and enable this plugin and look in the logs. You will see many messages like plugin can not be started with  how many seconds left. There must be a detailed message before these "plugin can not be started" messages.

[Vishal Srivastava]

Already tried but no message appears on log file on disabling/enabling add-on

[Alexey Matveev]

There should be a message, otherwise it is impossible to say.