Show all linked issues in agent view issue ticket

[Heather Marquez]

Hello, 

I have an automation rule to link all tickets within a project from the same reporter email address. What I find is that the agents cannot then see these from the issue view.

We want agents to easily see all the requests from the same reporter to better troubleshoot issues.

I have gone through many searches to find a solution but hoping someone here can point out a way?

Thanks in advance!

Heather

[Alexey Matveev]

Hello,

Go to the project settings and choose the issue type menu. Have a look which issue types are available for your project.

[Jan van der Lubbe]

Task, Sub-Task, Test

[Alexey Matveev]

Could you provide a screenshot?