Service Desk - (Collaborator) licenses & installation

[Adam Black]

G'day All,

I am looking at setting up Jira Service Desk with 3 agents and some Collaborators.

Out of all the Jira products available, which can be used along side S.D with its users as Collaborators?

Also, I just read that someone stated you have to have Jira Core to run Jira S.D - Are you able to confirm if that is a requirement?

When I do start installing Jira products, is there a preferred order of the products?

[Deleted user · Accepted solution]

Hi William,

The reason this happens is that JEMH fires a custom event after its issue creation is complete, the ISSUE_CREATED event is ignored as when it fires, the custom fields contain no email addresses to notify. So, when a JIRA interactive user creates an issue the ISSUE_CREATED event fires (which JEMH Event Listener isnt looking for) so it doesnt notify.

Really, the only way for this to work is to create the issue (and save) then add the email address, such that edit (ISSUE_UPDATED) fires to notify all, including the non-jira user. Even creating the issue completely and re-editing (or any action) will be enough to generate the related notification.

I do keep meaning to come back to JEMH-280 but keep getting diverted with new features etc, it is still on my list, I'll see what I can do to address this scenario.