SLA statistics for Premium Cloud

[Shiri Feldman]

I'm looking to create a report with SLA statistics that can be controlled by a rich Filter or similar. My aim is to monitor tickets that have either breached or met their SLAs. 

Is anyone familiar with a tool or plug-in that provides this capability for Jira Cloud Premium without JSM? 

Thanks

[Daniel Deng · Accepted solution]

Hi Sandeep

You can go to configuration of your BP program and create a quick filter as JQL resolved >= endOfDay(-30) , which will narrow down the tasks to the ones closed in the last 30 days.

[Sandeep Dhindsa]

Hi Daniel,

Thanks for this, helps me narrow it down... is there a way to include these with all other tasks?

[Daniel Deng]

Hi Sandeep

Yes, you can write your JQL to define whatever the scope you want to see. 

for example, resolved >= endOfDay(-30) or status != closed, which will return issues closed within lats 30 days and the issues not closed.

[Sandeep Dhindsa]

Thanks Daniel, appreciate the help!

[Ericka Samuels]

you can also add the Resolved field to your perspective so you can see the date it was closed