Resolving Tickets in Jira Work Management without automat

[Danielle Allen]

I am reviewing our automation usage limits, and almost all of our automations are to edit Done or Abandoned tickets as Resolved.

As per this post, this is apparently a bug, so it does not seem fair that we have to pay extra for these automations. 

https://community.atlassian.com/t5/Jira-Software-questions/Does-moving-to-DONE-mark-issue-as-Resolved-with-Resolution-Date/qaq-p/1294758

I am wondering if there is actually a way to have a ticket marked RESOLVED without an automation rule.

I am including a screenshot of our board workflow page for reference.

[Angélica Luz]

Hi Reiss,

Currently, this feature only works for Confluence.
For example, you have a Confluence page and it has a link to an Issue on Jira Software and the user can't see the issue.
The user will see a message, for example, "You don't have access to Jira Software" and a link "Request access to Jira Software".
If they click on the link, you will receive an email informing that the user request access and you can approve or deny.
The user will receive an email informing your decision.
If you approve, the user will be able to see the ticket and also will count as a license.
If you deny they will also receive an email informing that you denied their access.

This feature was rolled out for some customers and we don't have a public documentation for that yet.
If you have any other question related to this feature, please let us know.

Regards,
Angélica

[Matt Butalla]

How can admins scope down who gets alerted? We have a few different groups of admins in our site, some handle user access but others do not.

[Reiss Snooks]

Same problem here. It's getting rather spammy.

[Angélica Luz]

Hi @Matt Butalla,

Only site-admins can manage users on Site Administration. 
Those admins that have only the group "Administrators" they can access administration tools on Jira Settings > System, but they can't access Site administration.

Regards,
Angélica