Resolution

[Lena Sargsyan]

Hi,

I am trying to add a reopening opportunity for my team and instead of adding a new status reopened, I decided to add a transition from Done to To Do and add a post function of setting the Resolution Re-opened for that transition. However, in the dropdown, there is not that resolution field value (Re-opened) to choose and I didn't find a way to add it somehow.

Please advise what can I do to have a transition with Resolution field value Reopened

[Nic Brough -Adaptavist- · Accepted solution]

If you have more active users than your licence allows, Jira effectively goes "read only".  Everything is there, but you won't be able to amend issues, move them in the workflow or create new ones etc.

To fix it, the most simple thing to do is disable users you don't need to get the number back down to 10.  (Don't need to delete or mess with groups, just disable them all from user admin)