Remove/change group access

[Linda Korpås]

I need to remove access that is currently set for our jira-servicemanagement-customer group . This because it currently automatically gives product access to all the members of the group but this is not needed for us. We would like all staff to have access to the portal to be able to submit requests but only limited nr of staff need the product access to work in Jira . 

When I look at the Group access now it looks like the below and I would like to remove the user access for Service management and Software but don't know how.

I have read articles about removing product access in groups but it hasn't helped me. 

I thought I could solve the problem for the Software product by creating a new default group with not product access but the User access is added automatically when I create a new group and I don't know how to change or remove it. 

Does anyone know how to do this? There must be a way for us to have people with only access to the portal and not needing the product access? 

[ahmed deraz]

[ahmed deraz]

but when i open spring nothing there

[Nic Brough -Adaptavist-]

Could you show us the configuration of the board please?  Specifically the definitions of the columns.

[ahmed deraz]

[ahmed deraz]

[Nic Brough -Adaptavist-]

Ok, great, now can you pick an issue that you think should be on the board and look at its project and status?

[ahmed deraz]

can i mail you nic

[Nic Brough -Adaptavist-]

Ok, that's clear then.  You have not got "open" mapped on to a column on the board, so issues in that status will not appear.

Map it into the "to do" column and you should then see it on the board.

[ahmed deraz]

the closed one not appear too all sprints are empty

[Nic Brough -Adaptavist-]

Another thought, we looked at status, but I can't see the project in your screenshot.  Is the issue you chose in the "Tooli" project?  I have a doubt that it is not, and your board only looks at that one project.

[ahmed deraz]

here you are and project mentioned

[Nic Brough -Adaptavist-]

Great, that rules out my other thought.  So we need to go back to the column mapping.  

Closed issues that have been completed in a sprint won't appear on the board, so we can forget that one, but let's go back to 1336 from your old screenshot - you need to map the status "open" into the "to do" column on your board to get it to appear (or possibly the in-progress column, but I don't know your process well enough to tell you.  Open is usually "column 1")

[ahmed deraz]

it is still not  show

[Nic Brough -Adaptavist-]

Ok.  So rather than dancing around with screenshots showing us parts of your config that then change, we need to nail down one fixed case.

• Pick an issue that should appear on a board.
• Pick the board it should appear on.
• Log in as a user who can see both.
• Give us the board filter
• Give us the column definition for the board

Show us the issue, filter and column definition in full, without changing anything, and we'll be able to tell you why it is not showing

[ahmed deraz]

[ahmed deraz]

[Nic Brough -Adaptavist-]

Ok, so exactly as we said earlier - the issue is in a status you have not got mapped to a column on the board.

You need to map the status "in development" into the to-do or in-progress columns on your board.

[ahmed deraz]

can you please list steps how to map

[Nic Brough -Adaptavist-]

Go to the screen with the column definitions.  Drag the status into the right columns for them.

[ahmed deraz]

any help

[Yogesh Mude]

HI @ahmed deraz

Whenever the ticket will create then it enters into backlog only, Once you create a Sprint, it's also an empty from backlog you need to add the issues to sprint and start working on it.

[ahmed deraz]

i have created issues in sprint and not appear in it

[ahmed deraz]

issues appear in search but not in sprint

[Yogesh Mude]

Ok, then check whether the board column name is correctly mapped with associated workflow status from board settings.

[ahmed deraz]

i have checked and it is already the right one

[ahmed deraz]

@Yogesh Mude  what else should i check?