Re-opening a closed case after a new comment

[Bryan Selwood]

Hi,

I'm trying to set up an automation for re-opening a closed case after a new comment is added. I have an automation set up and seems to run fine but doesn't reopen the case.

Tried using this rule: https://www.atlassian.com/software/jira/automation-template-library#/rule/112182 but had no luck

My current rule and workflow:

[Pete Singleton]

Does the user have access to the project issues?  Is he in the Users role and able to view issues?

[Robin Klein]

Hi @Pete Singleton,

Thanks for your reply!

Based on your input I found the solution. I found out that a issue security scheme is causing the problem that these people are getting different results based on their role. Assigning them to the appropriate role solved the issue. 

Regards,

Robin