Other user who has permission to view Jira Dashboard cannot access them

[Chethana Hashani]

have created Dashboards in Jira to have clear idea about major KPI's related to our projects and share them with relevant parties as well
but they cannot see the dashboards and give below error .Even super user also cannot view them.
"Unfortunately, one or more of your preferences are now unavailable. Please update your preferences, or remove gadget by clicking delete from the title bar above.
An error occurred while generating the response."

[Alexey Matveev]

Hello,

You can use Jira Rest Api for it:

https://docs.atlassian.com/software/jira/docs/api/REST/7.12.0/#api/2/search-search

You could pass the jql parameter like this 

priority = High and sprint = yoursprint

It would return you all issues, which satisfy this JQL query.