One user not receiving invite email

[Joe Kaire]

Hi there...it seems like an email we created yesterday was not set up in time before we tried to create a Jira user with the same email.

I believe it might've ended in the email suppression list.

Can someone please assist on removing it, so I can send out the invite again?

Thanks,

Joe

[Alex Christensen]

I think the answer here from Christian Czaia might help you.

Hi,

in your case you're running into a known issue. You can't add outgoing transitions to final statuses.

If you want to work your way around this: 

1. Create new workflow as a copy (that way it will be inactive)
2. Add in all the transitions you need
3. Associate the workflow with your scheme and the issue types again to activate it
4. Run through the wizard
5. Done

Another thing you can't do on active workflows (drafts) is to delete statuses

[Abraham Georges]

I am kind of a newbie on Jira, how do I create the copy and do that? I guess the goal is to replace the current workflow with the copy at the end.

[Nic Brough -Adaptavist-]

Go to Admin -> Workflows and find the workflow you want to amend.  To the right, you'll have a "copy" link.

Yes, your guess about the goal is spot on.

[Abraham Georges]

It worked!! Will get back if any other issues. So I guess the final thing is - how to replace the original one with the copy?

[Nic Brough -Adaptavist-]

Admin again, then look for "workflow schemes" this time.

Have a look at the project, find the workflow scheme the project is using, make a copy of that, then go into the copy, and change the old workflow for the new one you've just made.

Then go back to the project admin and change the workflow scheme to the new one.  You may need to go through a migration exercise, if you've removed status from the new one.

[Abraham Georges]

Was able to figure it all out, thanks.